Cloud telephony refers to a phone system that runs through your internet connection. It is a type of Unified Communications as a Service (UCaaS) that brings various communications systems and collaborations tools under a single roof. For instance, you can move your phone services to the cloud using Cloud PBX and connect them with your video meetings, CRM, instant messaging, and business processes.

A few other names used to refer to cloud telephony include cloud communications, cloud phone systems, and cloud calling. Typically, a cloud telephony system comprises the following components:

  • VoIP Phone Service – transmits calls
  • Softphones – convert a device into a business phone
  • Cloud or virtual phone numbers – facilitates global communication
  • Outbound calling – helps make outgoing calls with specific called IDs

Cloud telephony help streamline your business communications, keep your teams better connected, and make your employees more focused, engaged, and satisfied in their roles. According to a study conducted by CMBR for Cisco, remote work capabilities, such as video conferencing and team chat, helped 8 in 10 employees improve their productivity. VoIP for enterprise solutions offer the highest grade of voice over IP telephony. Some enterprise VoIP solutions allow businesses to communicate through other channels too like messaging, call recording and SMS. VoIP business solutions offer a reliable and secure service for enterprises. Whether you are opening a new office, hiring remote workers, or expanding your in-house teams, cloud telephony will help make the expansion effortless and cost-effective.

 

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